Chargeback and Shortage Reclaims

From packaging problems to technical errors in transmitting EDI, making sure you receive payment for all goods you ship to Amazon can be a full-time job.

Retail Chargebacks and Shortages

If you’ve been trading with Amazon for some time, it’s likely you’ve built up a balance of financial deductions either through chargebacks, shortages, price discrepancies or all of the above! This can become a bone of contention within your business, as well as when talking with Amazon. 

We work with vendors to reclaim these payments, help them understand why they get shortages and provide solutions that will prevent ongoing deductions.

We run an audit of your VC account to analyse exactly what the short payments are and what the value of reclaim we would likely be able to recover. We carry out root cause analysis to understand why shortages and chargebacks are occurring and work with your teams to recommend and implement process improvements to ensure these financial deductions and supply chain defects are reduced (eliminated where possible). 

Our team will also stay on top of the latest chargeback updates, meaning we’re always available to guide your local teams through what needs to change.

We worked with a leading homewares brand to help reclaim historic chargebacks and shortage claims.

Group 1221

Case Study - Global Kitchenware Brand


The brand had built up a significant chargeback value over the previous 12 months over a range of issues. We analysed the data and identified the area where the brand has been wrongly charged by Amazon, and where the chargebacks were due to a genuine shipping issue. 

The activity

We operated as a middle-man between the brand and Amazon to agree on the charges that should be refunded and prepare a business case for the Vendor Manager. The main incorrect chargebacks were caused by an incorrect set-up terms discount and prep bring incorrectly carried out and charged by Amazon. 

The result

We negotiated for the brand to be refunded the full value of owed prep chargebacks, damage allowance and reached an agreement on the terms charges, resulting in a significant repayment to the brand. 



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Identified as incorrectly deducted

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Incorrectly charged

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Incorrectly charged damage allowance accrual

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Final reclaim value

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